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Common problems

How to log in to the platform?

When users are unable to log in to the platform, please check the following methods in order:

1. Check the network connection status: If the network is disconnected, please reconnect to the network and log in to the platform again. If the network connection is correct, please check whether other software can log in normally. If other software cannot log in normally, please restart the computer. Try again. If the network connection is normal, other software can also log in. Please follow the steps below to view other issues.

2. View anti-virus software and firewall settings. Please log in again after turning off the network firewall and adjusting the anti-virus level.

3. Reinstall the software after uninstalling. Go to the Control Panel, uninstall the installed DTFOREX MT4 software, and reinstall the platform software after downloading from the DTFOREX website. It should be noted that after uninstalling the software, confirm that the file registry 1 has been completely cleared. To clear the registry method:
1) Click the "Start → Run" item on the system desktop.
2) Type regedit in the Open field in the subsequent window and click OK to run the Registry Editor.
3) Use ctrl+F to find the name of the file you want to delete. Move the mouse to a folder and delete the file directly.

4. Enter the account by logging into the web version of the platform. The platform web version address is:

What kind of configuration does the running platform computer need to achieve?

All platforms of WSGFX are suitable for ordinary computers. Your computer has 512M memory, Celeron and above to run our platform. We strongly recommend that you use a broadband connection to keep your transactions flowing.

Why are the quotes on my platform not updated?

First check if your network connection is working. If there is no problem with the network connection, please contact WSGFX Customer Service.

Risk warning:All foreign exchange, precious metals are accompanied with great risk, therefore is not suitable for all investors. Please be sure to fully understand the risks at your own can bear within the scope of the investment. More risk for details, please refer to the risk of WSG statement and deposit policy.