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Common problems

What is forex?

Foreign currency commonly known as Forex, is the world's biggest financial market, to buy or sell currencies through constantly, make the foreign exchange market to become the world's most liquidity in the market. The goal of foreign exchange from the judge the trend of fluctuating prices of monetary profit.

What is CFD?

CFD is the abbreviation of English CFDS (contract for difference). In the actual business, CFD belongs to one of the types of financial derivatives, investors according to determine the price of some financial products, to buy more or short selling, in order to make a profit.

Can I trade 24 hours?

You can. You can be in every Sunday afternoon eastern time 17:05 to Friday afternoon for 24 hours non-stop trading foreign exchange and precious metals. For CFD products, each product trading time is different, but most of the products in the trading time for every Sunday afternoon eastern time 18:00 to Friday afternoon for each product specific trading time and detail information please see the "financial products" under the "transaction data. If you encountered any problem in login or use the platform, through our Chinese free service hotline contact us.

What is a benchmark currency?

Benchmark currency means the currency in the group in the former currency, such as EUR/USD, EUR is the base currency.

What is "sell/purchase price"? "Poor" is what?

Purchase price means traders willing to accept the lowest price to buy. Price refers to the highest selling price, traders willing to accept the offer set the two prices, the price is difference.

What is a leverage?

Financial transactions, leverage simply speaking is a multiplication sign (*). Use this tool, can magnify the results, no matter the end result is profit or loss, with a fixed ratio increases, so before using this tool, investors must be careful analysis of investment projects of earnings forecast, are likely to encounter risks.

If I can use the lock up function?

You can. DGS customers can use lock up function.

If I could stops/check surplus instructions?

You can. You can not only stops/check full instructions, you can also use are cancelled deal, instructions and other types of risk management, such as tracking stop-loss, and two-way limit orders (OCO).

What is a balance/net/margin/residual deposit?

Net balance =balance +/- profit/losses
has been occupied by the margin = a warehouse receipt of deposit amount, also called occupy margin
residual deposit = equity - have used margin, also known as the available deposit

Overnight interest rates when additional?

In most cases, foreign exchange overnight interest in eastern time every day afternoon 17:05 append to the customer's account. For more information overnight interest rates, please see foreign exchange trading terms and conditions.
you see in Reuters or HSBC offer information is only for reference, not for the use of trading. At the other bank or a city you see offer does not completely represent the DGS. You obtain from the platform in my company offer is instant can be used for trading.

Why will appear the phenomena of price?

Wild swings in the market, the instruction may not be instantaneous, then there is the price. But this kind of situation occurs only in extreme market conditions or under the condition of low liquidity. Slide price when it happens, the customer will be in a few seconds later, immediate opportunity to inquiry again.

Is there a difference between simulated account and real account?

There is no difference, both are completely same, only is you use real money transactions in the real account, you need to understand the risks involved.

Risk warning:All foreign exchange, precious metals are accompanied with great risk, therefore is not suitable for all investors. Please be sure to fully understand the risks at your own can bear within the scope of the investment. More risk for details, please refer to the risk of WSG statement and deposit policy.